Terms of use.

Using the App means that the user (hereinafter the “User”) fully accepts the Terms. If you do not accept all of these Terms and refuse to be bound by them, please do not create an “Account” or use the App.

The Publisher reserves the right to change the Terms at any time and without notice.

The App lets the User discover people who share their interests, communicate with them and, possibly, build relationships.

The App can be used free of charge on a smartphone or tablet, provided the User has an Internet connection.

You may not create an account, or access or use the App or the systems it runs on, unless all of the following are true:

• You are at least 21 years old;
• You can enter into a binding contract with Heyama;
• You will comply with these Terms and all applicable local, state, national and international laws, rules and regulations; and
• You have never been convicted of a felony or indictable offence (or a crime of similar severity), a sex crime or a crime involving violence.

The User is responsible for how they use the App and for their personal data.

An “Account” is required to access the App after downloading it. You can sign in with an email address and a password.

Each User may have only one personal User Account. Using several Accounts to access the App is a serious breach of these Terms.

You are responsible for keeping the login details you create when signing up to Heyama confidential. You are fully responsible for any activity carried out with these details.

If a user is suspected of not meeting the access and use conditions above, their account may be suspended while we investigate. If the breach is confirmed, Heyama SARL may delete the account immediately and ban the User from the app.

User commitments

Every User agrees not to:

• Share, distribute, download or otherwise use Content shared or posted by another User through the App without their prior written permission;
• Break the rules of decency, and to remain courteous towards other Users;
• Use bots, tools or software other than those Heyama SARL provides in the App when contacting other Users;
• Share their App login details with other Users;
• Harm the proper working of the App or the reputation of Heyama SARL;
• Copy, distribute or transfer technical data they might intercept on the network in connection with the App.

Any breach of the above obligations is a serious breach of these Terms and may lead to the Account being closed.

Posting Content

The User alone is responsible for the Content they post through the App, and Heyama SARL can in no case be held liable for the sharing of such Content.

In particular, every User agrees not to post Content that is:

• Contrary to public order and morality;
• Defamatory, insulting, racist, xenophobic or revisionist, or harmful to the honour or reputation of others;
• Inciting hatred or violence against a person or a group of people because of their origin, or because they belong or do not belong to a particular ethnic group, nation, race or religion;
• Showing nudity;
• Pornographic;
• Paedophilic;
• Inciting an offence, a crime or an act of terrorism, or glorifying war crimes or crimes against humanity;
• Encouraging suicide;
• In breach of intellectual property laws;
• And more generally, contrary to the laws and regulations in force.

Heyama SARL reserves the right to remove any Content that breaches these Terms or the rights of third parties as soon as it becomes aware of it.

Any breach of the above obligations is a serious breach of these Terms and may lead to the Account being closed.

Paid offers and purchases

Heyama offers premium features, available by buying virtual coins or direct-access services.

Buying virtual coins

Users can buy coins in several packs:

• Diamond pack (valid for 30 days)
• Gold pack
• Silver pack
• Bronze pack

Coins give access to certain actions or features of the app (priority match, sending messages, profile boost, etc.). The Diamond pack is valid for 30 days from the date of purchase. The other packs have no specific expiry date, unless stated otherwise.

Direct-access services

Some features can be used without buying coins, through a direct payment, for example turning on incognito mode or any other option offered from time to time in the app.

Users are told exactly what the service includes before they confirm their payment.

Refund policy

Every payment made on Heyama is final, except in the following exceptional cases:

• The service bought is not delivered after the payment is confirmed (e.g. coins not credited, option not turned on);
• A major technical problem on our side prevents the user from using the service bought under normal conditions, over an extended period.

In these cases, a full or partial refund may be considered after checking, at Heyama’s sole discretion.

No refund will be given:

• If the user has already started using the service bought;
• For subjective dissatisfaction (e.g. “I didn’t get a match” or “I didn’t get a reply”);
• If the technical problem is caused by the user’s Internet connection, phone or settings.

Signing out of the Account

The User can sign out of their Account at any time without notice through the App. When the User signs out, their Profile stays visible to other Users.

Uninstalling the App

The user is free to uninstall the app at any time without notice. However, even if they do not sign out of their account first, their profile stays visible to other users going forward.

Deleting the Account

The user can permanently delete their Account at any time from the “Settings” tab in the App.

When the Account is deleted:

• The User’s Profile is permanently deleted and hidden from other Users;
• The User’s data is permanently deleted.

Deleting the Account is permanent. A User who wants to use the App again will have to sign up under the same conditions as a first sign-up.

Heyama SARL is always improving the App and adding new features to make it more interesting and useful for you. In doing so, we may add or remove some features, without notice if this does not significantly affect your rights or obligations. In exceptional situations, such as security issues, we may temporarily suspend the service without notice. However, where possible, we will warn you in advance of any major change.

Heyama SARL reserves the right to close your account at any time and without notice if we believe you have broken the terms of this agreement.

Heyama SARL encourages a respectful experience between its members through the App’s messaging. However, Heyama SARL is not responsible for the conduct of any member on or off the App. It is your responsibility to be careful in all your interactions with other members, especially if you decide to communicate outside the App or to meet in person. You must also follow Heyama SARL’s Safety tips and avoid sharing your financial information or sending money to other members.

Heyama SARL does not guarantee that the App will work without interruption or error, or that any content or information you obtain through the App will be accurate. Heyama SARL also accepts no liability for any content posted, sent or received by you or other members through the App. Access to any material downloaded or obtained through the App is at your own risk.

Heyama SARL, its affiliates, employees, licensors and service providers will not be liable for any indirect, consequential, exemplary, incidental, special, punitive or enhanced damages, including loss of profits, data, use, goodwill or other intangible losses, arising from access to, use of, or inability to access or use the App. However, some jurisdictions may not allow the exclusion or limitation of certain damages, which could make some or all of the exclusions and limitations in this section inapplicable.

The User agrees to indemnify, defend and hold Heyama SARL harmless from all complaints, demands, claims, damages, losses, costs, liabilities and expenses (including legal fees) arising from the User’s breach of these Terms.

These Terms are governed by Cameroonian law.

In the event of a dispute between the Parties, the User will contact Heyama SARL’s internal teams to try to negotiate an amicable solution.

At Heyama, we take user safety very seriously, and child protection in particular.

Our app is strictly for adults (18 and over). Any content, behaviour or activity involving the exploitation, sexualisation or endangerment of children is strictly forbidden and will lead to immediate action, including account deletion and a report to the relevant authorities.

In particular, the following are forbidden:

• Sharing, distributing or creating sexual content involving a minor.
• Grooming, sextortion, sexual solicitation or any attempt to make inappropriate contact with minors.
• Any activity that could facilitate the trafficking or exploitation of minors.

We have built reporting tools into the app so that any user can immediately report suspicious content or a suspicious profile. Our moderation team handles every report as an absolute priority.

When child sexual abuse material (CSAM) is detected, we:

• remove the content immediately;
• ban the account involved;
• report it to the relevant authorities in line with local and international laws.

For any content or behaviour involving a minor, Heyama complies with its legal reporting obligations. Any child sexual abuse material (CSAM) found is removed immediately and reported to the relevant authorities.

For any question or urgent report about child safety, you can contact our child safety officer at: child-abuse@heyamapp.com

Child safety officer

• Name: Franz Jiofack
• Role: Head of Safety & Compliance, Heyama
• Email: child-abuse@heyamapp.com