Privacy policy.

We collect information you provide to us directly, such as your name, age, gender and email address, as well as information about how you use our service, such as access dates and times, pages viewed, links clicked and search queries. We collect the information you give us when you contact our customer service.

Naturally, we also process your conversations with other members and the content you post, in order to moderate the app and protect the community.

With your consent, we can retrieve your geolocation information (longitude and latitude) from your device. This collection may take place in the background, even when you are not using the app, if you have expressly given us permission to do so. If you refuse to let us collect your geolocation information, we will respect your choice, but you will not be able to access the services that depend on it.

We do not collect information about children under 18, and our service is not intended for children under 18. If we learn that we have collected personal information about a child under 18, we will take steps to delete that information as quickly as possible.

We collect this information to provide, personalise and improve our service, to detect and prevent fraud and malicious activity, to analyse how our service is used, to communicate with you, to respond to your requests and to provide you with a quality service.

We take the confidentiality of your data very seriously and are committed to protecting it against any unauthorised use or disclosure. We do not sell, rent or share your personal information with third parties for marketing purposes without your explicit consent. However, we may share your information with third-party service providers in order to provide our service or to help us improve it.

To keep things simple, we use your information to:

Our goal is to give you the best possible dating experience while protecting your privacy. If you have any questions or concerns about how your personal information is used, please contact us and we will do our best to help.

Since our priority is helping our users meet, we mainly share your information with other members of our community. We do not share your information with third parties except in certain specific circumstances, such as:

• With your explicit consent: If you give your explicit consent, we may share your personal information with third parties. For example, if you decide to connect your Heyama account to another service, we may share some information with that service to give you a better experience.
• With third-party service providers: We may share your personal information with third-party service providers to help us provide our service. This may include hosting providers, payment providers and companies that help us improve our service. We commit to sharing only the information these providers need in order to deliver their services.
• If we are legally required to disclose your information: We may be required by law to disclose your personal information if requested by judicial authorities. For example, if we receive a subpoena or a request from judicial authorities, we may be compelled to disclose your personal information.
• To exercise our rights, we may need to share your information in the following situations: (i) if it may reduce our liability in ongoing or potential legal proceedings; (ii) if it is necessary to protect our rights or those of our members, business partners or other interested parties; (iii) to enforce the agreements we have entered into with you; and (iv) to investigate suspected illegal activity, prevent fraud or take other appropriate action.

Whenever we share your personal information, we take every necessary measure to protect it, and we commit to never selling it to third parties. If we share your information with third parties, we make sure this is done in accordance with our Privacy Policy and applicable data protection laws.

We take the security of your personal information very seriously and are committed to protecting it against unauthorised access, disclosure, alteration or destruction. We have put strict security measures in place to keep your data confidential. We use standard security protocols to transmit your personal information securely, including SSL encryption, one of the most advanced security technologies for keeping your information confidential in transit.

We limit access to your personal information to employees and service providers who need it to provide services on your behalf and who are bound by contractual confidentiality obligations. We continuously monitor our infrastructure to detect and prevent intrusion attempts and malicious attacks. In the event of a data breach, we will notify you immediately and take every necessary step to minimise potential harm.

We want to give you control over your personal information. You can access, edit or delete your personal information at any time from your profile. If you are unable to make these changes, you can contact us directly to request deletion of your account or to find out what information we have collected about you. We will process your request as soon as possible, while respecting legal data retention periods. We also give you options to manage your communication preferences, including opting out of promotional emails or notifications from us. We are committed to respecting your privacy choices and preferences as far as is reasonably possible.

In some cases, we may ask for proof of identity before responding to requests to access, edit or delete your personal information. We may refuse a request if it is unlawful, invalid or may infringe the rights of another person. If you wish to receive information about another member, we must obtain their written consent. We cannot fulfil certain requests that would prevent us from providing our services to you.

Personal information is kept only for legitimate business purposes and in accordance with applicable law. If a user stops using our services, they can delete their account and their profile will no longer be visible to other members. Accounts inactive for two years may be deleted at any time.

Our platform is intended for people aged 21 or over and is not accessible to minors. If you suspect a member is a minor, please use the reporting system available in our service.

We reserve the right to change this Privacy Policy at any time by publishing an updated version on our site. We encourage you to check this page regularly to stay informed about our privacy practices.

If you have any questions or concerns about our Privacy Policy, please contact us at contact@heyamapp.com